My Residential has Prevention - who do I call first?
The Answer: Disaster Recovery - Always First
Your Situation:
Your residential is experiencing Prevention related to Insurance. You need immediate help but aren't sure who to call first for the best outcome.
Why Disaster Recovery Should Be Your First Call
We understand the complete picture - not just one aspect of the damage
We document everything correctly for insurance from minute one
We coordinate all necessary trades in the optimal sequence
We prevent secondary damage that others might miss
We know what your insurance policy actually covers
We work 24/7 because disasters don't wait for business hours
Common Mistakes: Wrong First Calls
These seem logical but can cost you thousands and weeks of delays
What Happens When You Call Us First
1. Priority scheduling within 2 hours
2. Safety assessment and hazard mitigation
3. Comprehensive damage documentation for insurance
4. Emergency mitigation to prevent further damage
5. Insurance liaison and claim maximization
6. Coordinate all necessary specialists
7. Project management through completion
8. Quality assurance and warranty
Every Minute Counts: Critical Timeline
The first 24 hours determine your outcome
0-1 Hour: Critical - Document damage, stop spread, ensure safety
1-6 Hours: Urgent - Begin mitigation, notify insurance, prevent secondary damage
6-24 Hours: Important - Full assessment, drying begins, claim filed
24-48 Hours: Monitoring - Moisture tracking, mould prevention, repair planning
48-72 Hours: Stabilization - Ensure drying targets met, coordinate repairs
3-7 Days: Restoration - Begin rebuild, maintain documentation, quality control
The Financial Impact of Calling Us First
With Us First
Minimized
Properly managed claim
Wrong First Call
Significant
Mistakes & delays
You Save
Substantial
Plus weeks of stress
Insurance Insights: What They Don't Tell You
Most policies require mitigation within 24-48 hours
Proper documentation from hour one doubles average claim payout
Insurance companies prefer approved restoration companies
Secondary damage (like mould) may not be covered if primary damage isn't addressed quickly
We speak insurance language - technical terms that maximize coverage
Our documentation has never had a claim rejected
We identify coverage you didn't know you had
We prevent claim delays with proper procedures
Health & Safety Risks You May Not Know
Frequently Asked Questions
Why not call my insurance company first?
Insurance companies process claims, they don't stop damage. Every hour of delay while waiting for an adjuster means more damage, higher costs, and potential claim complications. We stop the damage immediately AND handle insurance coordination.
Can't I just call a specialist directly?
Specialists see only their piece of the puzzle. A plumber fixes pipes but misses moisture in walls. A cleaner removes water but doesn't prevent mould. We see the complete picture and coordinate all specialists in the right order.
Will calling you first cost me more?
Actually, it saves you money. We prevent secondary damage, maximize insurance coverage, and eliminate redundant work. Our coordinated approach typically saves 40-60% compared to calling multiple contractors separately.
How quickly can you respond?
We maintain 24/7 emergency response teams. For critical situations, we're typically on-site within 60 minutes. Our first priority is stopping damage spread, then we handle everything else.
Do you work with all insurance companies?
Yes, we work with every insurance company in Australia. We speak their language, know their requirements, and have never had proper documentation rejected. We're your advocate in the claims process.
Real Success Story
Brisbane Family Saves $45,000 by Calling Us First
The Situation:
A Prevention incident occurred in a family home. The homeowner almost called their insurance company first, but remembered our "Who's First?" message.
Our Action:
They called Disaster Recovery immediately. We arrived within 45 minutes, documented everything, stopped damage spread, and coordinated the entire restoration while maximizing their insurance claim.
The Result:
Insurance covered 95% of costs (industry average: 60%). Total savings: $45,000. Time to resolution: 3 weeks (industry average: 8 weeks). Zero secondary damage.
Don't Make The Wrong First Call
Every minute you wait or call the wrong service first costs you money, increases damage, and reduces your insurance coverage.
Remember: Who's First?
Disaster Recovery. Always.
Available 24/7 • Immediate Response • Insurance Approved
